PassPadi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the PassPadi mobile application, website, and any related services (collectively, the "Service").
By accessing or using PassPadi, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you register or use our app, we may collect:
- Your full name
- Your email address
This information is used to create and maintain your account, identify you as a registered user, and provide personalized services. It also allows us to classify and organize any content you generate (such as quizzes, flashcards, or uploaded course materials) and link them to your account so your work is stored securely and kept separate from other users. Additionally, we use this information to communicate important updates, improvements, or changes to our services.
b. Usage and Activity Data
We may collect information about how you use the app, such as:
- Courses or materials you upload
- Questions scanned or generated
- Features you interact with
- Study progress and activity logs
This helps us improve the app, personalize your learning experience, and provide relevant content.
c. Device and Technical Information
When you access the Service, we may automatically collect:
- Device type and model
- Operating system and version
- App version
- IP address
- Crash logs and diagnostics
This data helps us ensure compatibility and performance across devices.
d. Payment Information
When you subscribe to our premium service:
- Payments are securely handled by third-party processors (e.g., Stripe and Apple/Google in-app billing).
- We do not store or process any credit/debit card or banking information on our servers.
2. How We Use Your Information
We use the information we collect to:
- Register and manage your account
- Provide AI-powered study assistance, question generation, and scanning features
- Improve the functionality and reliability of the Service
- Track learning progress and usage to offer better support and recommendations
- Communicate with you about important updates, promotions, or changes
- Respond to inquiries and support requests
3. Sharing and Disclosure of Information
We value your trust and do not sell or rent your personal data to third parties.
We may share your data only in the following cases:
- Payment processing: We share relevant data (e.g., email, purchase ID) with payment providers such as Stripe and in-app billing platforms solely to complete transactions.
- Legal obligations: We may disclose information if required by law, court order, or government regulation.
- To protect rights and safety: We may disclose data to protect the safety of users or to investigate suspected violations of our Terms.
We do not share your data for advertising, marketing, or analytics purposes.
4. Data Retention
We retain your information as long as your account is active or as necessary to provide our services. You may request deletion of your account and all personal data by contacting us.
We may retain certain non-personal usage data (e.g., anonymized activity) for internal analysis and service improvement.
5. Data Security
We implement a variety of industry-standard security measures to protect your personal information, including encryption, authentication, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Children's Privacy
PassPadi is designed for students of all ages. We do not knowingly collect personal information from children under the age of 13 without parental consent where required by law.
If you believe that a child under 13 has provided us with personal information without proper consent, please contact us and we will promptly delete the data.
7. Your Privacy Rights
You have the right to:
- Access the personal data we hold about you
- Update or correct your information
- Request deletion of your account and personal data
- Withdraw consent (if processing is based on consent)
To exercise these rights, contact us at:
8. International Users
If you are using PassPadi from outside Nigeria or the United States, be aware that your information may be transferred to, stored, and processed in these countries.
By using the Service, you consent to the transfer of your data to jurisdictions that may not have the same level of data protection as your home country.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or an in-app message.
Your continued use of the Service after the effective date of an updated policy constitutes your acceptance of the revised terms.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
